At XenicalDirect, we respect your right to confidentiality and are committed to protecting your privacy. When you place an order, we require you to provide personal information to enable us to process your prescription, and to contact you on the rare occasion we have trouble placing or fulfilling your order.

The personal information we require you to provide includes name, address, email address, date of birth, phone number and credit card details. The online medical consultation also requires you to provide details of your medical conditions and current medications. We will not release any of this information
to any third party, with the exception being medical information to the prescribing physician or any other medical practitioner authorized by you.

We also ask you to supply a user name and password. This allows our customers to track orders once they have been placed. It also identifies you as a XenicalDirect Customer so the next time you place an order with us, our system will recognize you and immediately retrieve your details.

To facilitate this personalized service, we use a feature on your Internet Browser called a cookie. Cookies are small files that your Web browser places on your computer's hard drive. Cookies also let us know how you found us eg through a particular web site or search engine. Cookies are not used to access information entered on the secure server. This information can only be accessed when you enter your name and password.

You can be assured that any personal information revealed to XenicalDirect including your email address, will remain totally confidential. We protect your account information against unauthorized access or release and will not share any identifiable personal information with any third party.

Security

At XenicalDirect, our online ordering system uses the latest in Secure Encryption technology. All personal and credit card details are encrypted before submission over the internet, making it vitually impossible for your information to be stolen or intercepted while being transferred to our server.